Claims
CLAIMS
OVIB staff will happily guide and advise you on all aspects of claims from your initial enquiry about a potential claim. In the event of a claim we ask that you contact us as soon as is practical.
For any insurance product that OVIB sells, our team will fully manage the associated claim.
- Lodge your claim anywhere and anytime.
- Claims help and guidance.
- We can get you the best possible claims outcome.
Making a claim
It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;
- Take all reasonable steps to prevent any further loss
- In the case of a burglary / theft / malicious damage, the incident should be reported to the police
- In the case of a liability claim - do not admit liability
If the claim occurs outside business hours please note that many insurers have 24 hour claims hotlines.
Please always contact our office to advise us, even if you have notified the insurer directly. This will help us to keep track of your claim and to ensure that the claim is expedited as quickly as possible.
| INSURER | CONTACT NUMBER |
|---|---|
| Allianz | 1300 300 573 |
| AIG | 1800 222 123 |
| IAL | 1300 559 019 |
| CHU | 1800 022 444 |
| Flex | 1800 022 444 |
| CGU | 132 480 |
| Club Marine | 1300 002 582 |
| Chubb | 03 9242 5111 |
| Dawes | 1300 188 299 |
| Dual | 02 8907 5614 |
| Global Transport | 03 8623 2666 |
| NTI | 1800 684 669 |
| O’Brien Glass | 13 16 16 |
| QBE | 133 723 | QBE Glass Claims | 1800 071 397 | Vero | 1300 888 073 | Zurich | 132 687 |
In all instances please note the following
- Never admit liability for a claim against you, even if you think you are at fault. To do so could result in the Insurer reducing or denying your claim.
- Do not repair or replace damaged property without the Insurance Company’s consent, except for temporary emergency repairs.
- You must, wherever possible, minimise further loss or damage and secure the premises. You may need to engage an overnight security guard to protect remaining or undamaged goods if the premises cannot be secured immediately.
- Always retain damaged property for inspection if necessary.
- Please report malicious damage, vandalism, theft or lost property to the police and obtain a police report or report number.
- Motor vehicle accidents should be reported to the police if appropriate and in accordance with current regulations and in any event when one or more people have been injured.
- If you would like to notify our office of a claim please fill in the below form. However, please do not hesitate to give us a call and we can have one of our friendly qualified claims staff give you a hand and help take the stress out of the situation.