If you are not fully satisfied with our services, please telephone our complaints officer. We will acknowledge your complaint in writing and endeavor to resolve the matter within 20 days.

If the dispute remains unresolved after a further 20 days, it will be referred to the Financial Ombudsman Service (FOS) Referee whose decision is binding on us (but not on you).

We are members of the FOS, a free consumer service. If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. The FOS can be contacted at Level 12, 717 Bourke Street Docklands 3008 or by post at GPO Box 3, Melbourne 3001, Ph:1800 367 287 Fax:0396136399 Email: info@fos.org.au Website: www.fos.org.au

How to resolve your dispute