Claims Information

At Ovens Valley Insurance Brokers we have a dedicated claims manager, who will guide you through the claims process from start to finish. We believe that our prompt claims handling is a key element in providing you with a high level of customer service and satisfaction. Our aim is to make the process as hassle free...


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Complaints and Disputes

If you are not fully satisfied with our services, please telephone our complaints officer. We will acknowledge your complaint in writing and endeavor to resolve the matter within 20 days. If the dispute remains unresolved after a further 20 days, it will be referred to the Financial Ombudsman Service (FOS) Referee whose decision is binding...


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Privacy Policy Statement

PRIVACY POLICY STATEMENT PRIVACY POLICY We are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) and it is one our prime concerns that any personal or sensitive information or data you provide to us is not used for any other purpose than that intended and expected by you. ...


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Financial Services Guide

This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about: The services we offer you Any potential conflicts of interest we may have How we and our associates are paid What to do in the event of a complaint. We hold...


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Insurance Glossary

A Ab initio A term used to describe avoidance of a contract from its inception or its beginning. The Insurance Contracts Act allows an insurer to avoid a policy ab initio in situations where an insured fraudulently non-disclosed or fraudulently misrepresented information when applying for insurance. Accident An unplanned and unexpected event which occurs suddenly...


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